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A DAY IN THE LIFE OF A MARKETING REPRESENTATIVE
8:30 - 8:45
Breakfast bar in hand, I head out my door to work — stopping to say hello to my
downstairs neighbors and pet their dog. Living and working at the same place
has some awesome conveniences... A gorgeous setting and the best 'commute'
ever! I'm glad I made the decision to live on-site.
8:45 - 9:00
Finally made it to the leasing office (2 buildings and 10 neighborly waves
away), turn on my computer, take the phones off service and say 'good morning'
to my co-workers. Everyone grabs some coffee and gets ready to go because rent
is due today and we'll be as busy as ever!
9:00 - 11:00
The door is chiming, the phones are ringing, and residents are streaming in and
out at a steady pace as they drop off their rent payments. I've set up two
appointments via phone so far to give a community tour to prospective
residents. Several residents have remarked that they love the changes we've
made to the landscaping. I will pass the compliments on to our service team
when I meet with them today. I also need to give them some new maintenance
requests submitted by our residents.
11:00 - 11:30
... Is it 11 already? Then, that worried looking face coming through our door
must be my first appointment. I greet our guest and offer him some refreshments
as we discuss his housing needs. He seems to relax in our hospitable
environment, and then we're off to view the two-bedroom model apartment and
tour our community. He's very impressed with all we have to offer, and we
choose an apartment location for him to move into next weekend.
11:30 - 12:00
He finishes filling out his application and I run the instant credit approval
(he's accepted!). After directing him to the local grocery store and post
office, I watch him leave. It looks like the weight of the world just fell off
his shoulders! Just about to head out for lunch when... here comes another
onslaught of people through the front door...
12:00 - 1:15
Everyone's been racing around today — getting keys for vendors to clean
carpets, signing for residents' overnight package deliveries, grabbing more
rent checks, and answering the phones. I pulled my co-worker aside and switched
lunch schedules with her since I'm helping a resident right now, and if one of
us doesn't take lunch soon we won't eat. But now she's back and it's my turn,
thank goodness! ...
1:15 - 2:15
Ah, feeling refreshed. Ready to tackle the rest of the day...
2:15 - 4:00
It's calmed down a little, so I spend some time writing thank you notes and
making phone calls to the visitors I took on tour yesterday. Ms. XYZ said she'd
take that one bedroom apartment we have available on the 15th and will
overnight her application and deposit. Yeah, that's two new leases for the day!
4:00 - 5:00
The pace is starting to 'pick up' again ... Mr. ABC called and asked if I'd go
and shut his garage door which he forgot to do in his hurry out. I give two
more community tours — one guest is coming back tomorrow to show the community
to her roommate, while the second is just getting a preliminary look around and
will let us know his plans once his house sells. The Alphabet family comes in
to return their keys and gives us all on the staff a tearful farewell — they've
been transferred out of state. While we're sad to see them go, we've been able
to help them find a wonderful new home — at another Windsor community!
5:00 - 6:20
More rent checks, more maintenance requests, and lots of smiling and joking
with our residents. It's like having a huge extended family — but challenging
to learn all the names! Mr. NOP comes in very upset — his air conditioning is
not blowing cold air. I'm able to calm him down and radio our maintenance team
to head over to his apartment and conduct the repair. Sometimes it's difficult
to deal with upset residents, but seeing them leave satisfied that we're taking
care of things for them makes it all worthwhile.
6:20
Boy, what a day! But now it's over and we lock up the office and head home —
knowing we helped many friends and neighbors enjoy the Windsor living
experience!
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