Regional Leasing Coordinator – East Downtown Dallas

Glass House by Windsor
Dallas, Texas
Regional Leasing Coordinator | East Downtown Dallas  
The Regional Leasing Coordinator is responsible for managing prospect leads, conducting virtual property tours, and achieving leasing targets. They prioritize tasks using CRM software, build rapport with prospects, convert appointments to tours, and ensure a seamless experience with on-site associates. The ideal candidate exhibits strong communication skills, follows up diligently, and utilizes technology platforms to help prospects find their new home. They must have knowledge of the local market and cross-sell properties. The Regional Leasing Coordinator also plays a crucial role in executing corporate sales programs.        
Sales Strategy:       
  • Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication. 
  • Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows. 
  • Ensure same-day tours are confirmed with prospective residents.
  • Engage in prospect communication based on their specified preferences. 
  • Conduct purposeful and conversion-focused phone calls with both incoming and outgoing prospects, aiming to secure appointments, converting calls to virtual tours and/or applications. 
  • Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties. 
  • Ability to cross-sell local communities to meet and exceed prospect preferences.
  • Incorporate Realync pre-recorded videos into all communications to enhance the prospect's experience.
  • Educate and promote the benefits of becoming a Windsor Resident, including Bilt Rewards to prospective clients.
  • Knowledgeable about the job market, local businesses, community activities, and community demographic lifestyle preferences.
  • Conduct quarterly competitor shopping by evaluating a rotating selection of competitor properties.
  • Regularly conduct tours of all assigned properties on a quarterly basis, with additional tours scheduled upon request in response to property renovations, upgrades, or significant changes that may impact sales presentations. 
  • Ensure proper execution and utilization of all leasing-related programs and technologies, meeting company expectations. This includes corporate programs and technologies such as Realync, EliseAI, Engrain, Bilt, etc.
  • Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.
  • Travel required at least 10% of the time.

Administrative Support:       
  • Schedule guided and un-guided tours for on-site associates.
  • Partner with on-site associates to create a cohesive prospect experience. 

Performance Expectations:       
  • Maintain 5% or lower Overdue Tasks in Agent Activity reporting.
  • Maintain 95% or higher Pre-Tour follow-up score at all associated sites.
  • Maintain 95% or higher Total Contacted % for all Leads Created.
  • Maintain Zero Prospects with No Tasks Assigned queue.

Role Expectations:       
  • Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
  • Meet outlined follow-up expectations according to policies and procedures.
  • Overdue tasks at zero by noon each working business day.
  • Action Required number at or below 10 for all assigned properties by end of each working business day.
  • Travel is required to local sites on a quarterly basis.
  • This role requires strict adherence to the Telecommuting Policy.
For more information, visit: Benefits!       
  • High school diploma or equivalent required; some college coursework preferred.
  • One to two years related experience and/or training; or equivalent combination of education and experience. 
  • An equivalent combination of education and experience will also be considered.
  • Experience working in a multifamily environment and/or property management operations. 
  • Knowledge of Funnel CRM preferred.
  • Knowledge of Microsoft Office 365 required. 
  • Transferable apartment industry sales related experience preferred.

Why Join Us? We offer a vibrant and inclusive workplace where your dedication to sales excellence and customer satisfaction is valued. Be part of a team committed to creating thriving communities and homes that exceed expectations. Elevate your career with us!       

Apply now and embark on an exciting journey with us!       

The base salary starts at $45,000, which may increase based on experience plus a 10% bonus.      
Drug testing and background checks are an employment requirement. These are required steps in the hiring process.       

Windsor Property Management Co. is an Equal Opportunity Employer