Resident Property Manager – Waterline Square

Waterline Square
New York City, New York

Resident Manager | Waterline Square - New York, NY

The Resident Manager will oversee all operations of Two Waterline Square.  Two Waterline Square is a luxury tower located in NYC with condominium, market and affordable apartments and a retail tenants.  The Resident Manager will be responsible for the oversight of a union staff, all work orders, equipment maintenance, the property budget, ordering supplies, directing vendors, enforcing policies, communicating with residents, and working closely with onsite management team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Manage all union staff, which includes ensuring all employees report to work on time, are dressed appropriately and perform their duties up to Waterline standards
  • Ensure that all staff follow safety and security procedures
  • When necessary, discipline staff with coordination of Management
  • Prepare and maintain staff schedule including scheduling vacations and days off, ensure all shifts are covered when sick calls occur
  • Schedule daily duties for all employees
  • See that the entire building is clean at all times including common and “back of house” areas   
  • Manage any complaints from residents, notify management if necessary
  • Monitor/supervise all repairs; in apartments, common areas and “back of house”
  • Respond promptly to all emergencies
  • Prepare a preventative maintenance program on all building and apartment equipment and ensure programs are followed, keep logs and check lists
  • Maintain written job descriptions for all employees
  • Maintain well organized files on all matters relating to operation of the property, e.g. payroll records, preventive maintenance reports, roof-to-basement inspection reports, work orders, employee actions/communications, etc.
  • Use all Windsor IT tools that Resident Managers are required to use, e.g. Happy Co.
  • Ensure that emergency procedures are in place
  • Provide ongoing training and retraining of all building staff
  • Delegate and supervise work of the building staff
  • Track supplies and order as needed
  • Track all 3rd party work performed in or around the building
  • Enforce all building rules and policies with regards to residents and staff and work with Management to update and revise as necessary
  • Meet with and update Senior Property Manager daily
  • Work with management to prepare the annual budgets
  • To the best of your ability ensure that expenditures are below annual budgets
  • Meet with residents and unit owners when they have concerns
  • Perform move out inspection and timely submit move out report
  • Responsible for achieving the highest possible service standards for residents on a daily basis to ensure consistency, quality, and promote resident confidence and loyalty
  • Responsible for the overall cleanliness of the building at the highest possible level
  • Ensures that all permits, licenses, fees, and/or regulations are up to date and any from governmental agency of jurisdiction are in compliance with the federal, state and local requirements
  • Stay informed with government regulations, trends, and industry standards
  • Create new and keep up to date current SOPs
  • Carry out project management, process improvement, change management when needed
  • Develop task lists, create and update forms, keep systems and workflows up to date
  • Review and approve building invoices associated to repairs, maintenance, supplies and other such related invoices.
  • Create and maintain an excellent work environment, centered upon teamwork and respect

Check out your benefits!


This job has supervisory responsibilities. Supervises all building employees, 3rd parties and their employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.


  • 10 Years’ experience as Resident Manager or similar position.

CERTIFICATES, LICENSES, REGISTRATIONS- must be willing to obtain if you do not already have

  • FDNY Supervisory of Building Alarm Systems S95
  • Supervisory of Fuel Oil Storage & Piping P98
  • FDNY Sprinkler and Standpipe License’s S12 & S13
  • Proper refrigeration certifications
  • OSHA certified

Our Commitment to You – our greatest asset:  Windsor is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our employees well, honoring their achievements, and promoting from within. The people who work here are outgoing, caring, and proud of what they do. If you’re someone who welcomes responsibility and enjoys getting involved, you’ll fit right in.

Compensation: Starting at $100,000 - depending on education and experience


Drug testing and background checks are an employment requirement. Upon submission of your application, you will be invited to complete the Infor Talent Science Assessment. These are required steps in the hiring process.

Windsor Property Management Co. is an Equal Opportunity Employer