Service Manager – Windsor at Somerville

Windsor at Maxwell's Grn
Somerville, Massachusetts

Service Manager | WINDSOR AT SOMERVILLE - Somerville, MA

At Windsor Communities, it’s all about people. Our residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. Join an environment where your team becomes your family, and your profession becomes your passion. As a Windsor Service Manager, you have a dedication that cannot be beat. You are hardworking, self-motivated, and take pride in a job well-done. Does this sound like you? Then you should bring your expertise and work ethic to Windsor!

What is your favorite part about your job:

“I have the ability and chance to make a difference in residents’ lives & make their experience with Windsor a memorable one. Also, I have the opportunity to set the bar on maintenance performance standards. I always Go by the saying, "Kindness is the best form of Humanity".”

Roy Z. - Windsor Preston


Benefits Summary:

  • 40% off housing discount at any Windsor Community
  • Competitive salary, plus quarterly performance bonuses
  • Monthly customer service awards
  • Bi-annual regional sales, service, and performance awards
  • Company matched 401(k)
  • Vacation and personal time that includes 10 vacation days, 6 sick days, and 2 personal days per year plus 9 paid holidays
  • Comprehensive medical, dental, and vision insurance
  • Connectivity reimbursement
  • Annual shoe allowance
  • Tuition Assistance

Compensation range: $34 - $35 per hour.

Our company considers a range of factors including education and experience when determining base compensation.

This position is also eligible for bonus and benefits. For more information, visit:

Your Skills:

  • Minimum 5+ years of multifamily residential maintenance experience
  • Knowledge of safe work practices, proper use of PPE (Personal Protective Equipment), and ability to lead monthly safety meetings
  • Advanced competency with the following: HVAC (split systems, heat pumps and PTACs), plumbing (including water heaters), electrical, appliance repair, painting and carpentry
  • Strong leadership, create a positive team environment, and maintain a strong sense of morale
  • Be responsible for performance of service team, while being a positive role model
  • Comply with company initiatives and direction provided by Regional Leadership
  • Experience managing and executing the work order process, including delegation to team
  • Exceptional customer service
  • Timely and effective communication
  • 4+ years’ experience with building systems including fire sprinkler, fire alarm, life safety and central mechanical/HVAC
  • Advanced understanding of general building maintenance
  • Ability to read and understand blueprints/plans, schematics, technical documents and specifications
  • Independ and self-autonomous
  • Advanced computer and administrative skills including ordering supplies, creating purchase orders, and processing invoices
  • Savvy financial acumen, including budgeting, monitoring expenditures, identifying variances, and implementing corrective action
  • A sharp professional appearance
  • Understanding of property management software such as MRI, Yardi, or Onesite
  • Solid troubleshooting and problem solving
  • Experience managing, scheduling and overseeing vendors, contractors and suppliers
  • Advanced knowledge utilizing hand and power tools


  • EPA Type II preferred or ability to become certified within 90 days of start date
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date

Essential Duties:

  • Work safely and ensure the team uses proper PPE (Personal Protective Equipment), lead monthly safety meetings
  • Dynamic leadership style – jumping in to support the team, as well as build and maintain high morale
  • Observe and comply with company’s sustainability initiatives and culture
  • Provide exceptional customer service to teammates and residents
  • Maintain compliance with city, and state jurisdictional requirements for systems, including elevators, fire/life safety, and fire suppression
  • Successfully execute capital projects, including developing scopes of work, participating in competitive bidding, and overseeing projects through to successful completion
  • Manage, schedule and oversee vendors, contractors and suppliers
  • Meet frequently with Property Manager to communicate and collaborate on property needs, and strategize on effective solutions
  • Support and communicate with Area Maintenance Specialist, Area Maintenance Manager, Regional Maintenance Manager, and VP of Maintenance
  • Comply with company initiatives and direction provided by Regional Leadership
  • Conduct regular physical inspections to identify repair/PM needs, and mitigate hazardous conditions
  • Pay close attention to detail, consistently do the job right the first time
  • Evaluate property physical capital needs and collaborate with regional team on execution
  • Order supplies, create purchase orders and process invoices in a timely and organized way
  • Monitor expenditures, identify variances, implement corrective action
  • Manage and execute the work order process, including delegation to team
  • Complete, manage and communicate all stages of make ready process in order to meet leasing demands
  • Schedule and conduct preventative maintenance within units, common areas and mechanical rooms
  • Maintain accurate records of daily mechanical rounds
  • Utilize computer, smart phone or tablet to access Yardi and other systems
  • Maintain Windsor Communities standards for curb appeal
  • Use drawings, plans and other technical documents in the trouble-shooting process to determine type and location of equipment and system components
  • Train and develop the service team, and evaluate performance against core competencies and business objectives
  • Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, and other general building items
  • Troubleshoot, diagnose, repair and replace the following: appliances, electrical, HVAC (split systems, heat pumps and PTACs), plumbing (including water heaters)
  • Maintain pools/spas/fountains, chemicals, logs, and associated safety equipment (community specific)

Other Requirements:

  • Valid driver's license
  • Access to reliable transportation
  • Assist at other communities as needed
  • Available to work a flexible schedule, potentially weekends depending on community specifics
  • Available to be part of rotating on-call schedule for after hours and weekend emergency response
  • Provide and maintain quality hand tools and power drill

Our Commitment to You - our greatest asset:

Windsor is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our employees well, honoring their achievements, and promoting from within. The people who work here are outgoing, caring, and proud of what they do. If you’re someone who welcomes responsibility and enjoys getting involved, you’ll fit right in!

Drug testing and background checks are an employment requirement. Upon submission of your application, you will be invited to complete the Infor Talent Science Assessment. These are required steps in the hiring process.

Windsor Property Management Co. is an Equal Opportunity Employer