# FAQs | Costs, Pets, and Applying | Renter Resources **Get answers about applying, deposits and fees, pet policies, parking, tours, and move-in details. Contact us if you don’t see your question.** **URL:** https://www.windsorcommunities.com/renter-resources/ **Generated:** 2026-10-18T07:16:37Z **Source:** Live page fetch --- ## Renter Resources Your go-to guide to life at Windsor Communities — from touring and rental requirements to pet policies, payments, and resident rewards. We’re here to support you every step of the way. ### Are pets welcome? What should I know about the pet policy? Yes, bring your furry (or feathered!) friends along! At Windsor, we accept cats, dogs, birds, and fish—up to two pets per household. Many of our communities feature pet-friendly amenities like dog parks, pet spas, washing stations, and even social events for you and your four-legged companions. Just keep in mind that breed restrictions apply, and pet fees and available amenities vary by community. Be sure to check with your preferred community for their specific offerings and fee details. To view our Pet Policy and see all the ways we make pets feel at home, visit our [pet-friendly apartments](https://www.windsorcommunities.com/why-windsor/pet-friendly-apartments/) page. ### How can I pay rent each month? Paying rent is simple and convenient. Residents simply log in to our secure Resident Portal, available on desktop or mobile app, to make their monthly payment. Windsor offers multiple payment options, including ACH bank transfer. Residents can view available payment options for their community through the Bilt payment portal. For added convenience, you can enroll in autopay so your rent is automatically processed on the due date each month — giving you peace of mind and one less task to manage. Paying through the Resident Portal also provides access to added benefits, including on-time rent reporting (if enabled) and the ability to earn rewards points through Bilt. Simply [log in](https://www.windsorcommunities.com/for-residents/resident-portal/) each month to submit your payment, or enable autopay, and you’re all set. ### I’m interested in one of your communities. How can I schedule a tour? Welcome! We’re so glad you’re here. Our Windsor associates are here to help you explore our communities and find the perfect fit. We offer several convenient ways to tour: Guided tours with a dedicated Windsor associate who can show you around and answer all your questions, self-guided tours where you can take your time and explore at your own pace, or live video tours so you can see everything from wherever you are—whether that’s home, the office, or on the go. Tour options vary by community, so be sure to check what’s available at your preferred location. Ready to start exploring? Browse our communities, find your perfect fit, and [schedule a tour](https://www.windsorcommunities.com/find-apartments/). ### Is renters insurance required at Windsor Communities? Yes, renters insurance is required. Renters insurance helps protect what matters most — your personal belongings and your peace of mind. If something unexpected happens, renter’s insurance can help provide valuable financial support. We partner with Assurant, a leading renters insurance provider, to make it easy for you to secure renters insurance that meets your lease requirements. You’re also welcome to obtain coverage through any provider that satisfies your lease terms. For additional details about coverage requirements and options, please visit our [Renter’s Insurance](https://www.windsorcommunities.com/for-residents/renters-insurance/) page. *If required by lease term ### What are the rental requirements at a Windsor community? We review every application using fair criteria that is consistent for each applicant to a particular community. Every applicant 18 or older will need to complete an application. For complete details on our qualification criteria, review our [Resident Selection Criteria](https://d1uty3jitgnf7i.cloudfront.net/wp-content/uploads/2026/05/Windsor_Master-Resident-Selection-Criteria.pdf). Our Windsor associates are available to answer questions and help make the application process as smooth as possible. ### What is Bilt Rewards and how does it work? We believe paying rent should come with perks! That’s why we’ve partnered with Bilt Rewards—a loyalty program designed specifically for renters. With Bilt, you earn points just by paying your rent on time. Those points can be redeemed for travel, fitness experiences, dining, and more. Even better? You can also build your credit with every on-time payment through Bilt’s credit reporting feature. It’s a simple way to turn your rent into real rewards. To learn more about the program and explore all your redemption options visit [bilt.com](https://www.bilt.com/) or check out our [Bilt Rewards](https://www.windsorcommunities.com/why-windsor/bilt-rewards-alliance/) page. ### I’m a Windsor resident. How do I sign up for the Bilt Rewards program? Getting started with Bilt Rewards is easy! You have two options: **Option 1**: Visit [bilt.com](https://www.bilt.com/) to create your account before making your first rent payment. **Option 2**: Sign up directly through the [Resident Portal](https://www.windsorcommunities.com/for-residents/resident-portal/) when you make your first payment. Simply select “Make Payment”, and you’ll be prompted to create or connect your Bilt account before completing your transaction. Once you’re enrolled, your eligible on-time rent payments will automatically start earning points. You can also set up autopay for added convenience and enable credit reporting if you’d like your on-time payments to help build your credit. For more information about the program, visit our [Bilt Rewards](https://www.windsorcommunities.com/why-windsor/bilt-rewards-alliance/) page. ## Ready to discover your new home? Explore thoughtfully designed apartments in communities where residents truly feel cared for. 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