Resident Manager
Waterline Square
·
New York City,
New York
Resident Manager | Waterline Square - New York, NY
DESCRIPTION:
Windsor Property Management Company is an Equal Opportunity Employer.
The Resident Manager will oversee all operations of Two Waterline Square. Two Waterline Square is a luxury tower located in NYC with condominium, market, affordable apartments and a retail tenant. The Resident Manager will be responsible for the oversight of a union staff, all work orders, equipment maintenance, the property budget, ordering supplies, directing vendors, enforcing policies, communicating with residents and working closely with onsite management team.
RESPONSIBILITES:
- Manage all union staff, which includes ensuring all employees report to work on time, are dressed appropriately and perform their duties up to Waterline standards.
- Ensure that all staff follow safety and security procedures.
- When necessary, discipline staff with coordination of Management.
- Prepare and maintain staff schedule including scheduling vacations and days off, ensure all shifts are covered when sick calls occur.
- Schedule daily duties for all employees.
- See that the entire building is clean at all times including common and “back of house” areas.
- Manage any complaints from residents, notify management if necessary.
- Monitor/supervise all repairs; in apartments, common areas and “back of house”.
- Respond promptly to all emergencies.
- Prepare a preventative maintenance program on all building and apartment equipment and ensure programs are followed, keep logs and check lists.
- Maintain written job descriptions for all employees.
- Maintain well organized files on all matters relating to operation of the property; e.g. payroll records, preventive maintenance reports, roof-to-basement inspection reports, work orders, employee actions/communications, etc.
- Use all Windsor IT tools that Resident Managers are required to use; e.g. Happy Co.
- Ensure that emergency procedures are in place.
- Provide ongoing training and retraining of all building staff.
- Delegate and supervise work of the building staff.
- Track supplies and order as needed.
- Track all 3rd party work performed in or around the building.
- Enforce all building rules and policies with regards to residents and staff and work with Management to update and revise as necessary.
- Meet with and update General Manager on a daily basis.
- Work with management to prepare the annual budgets.
- To the best of your ability ensure that expenditures are below annual budgets.
- Meet with residents and unit owners when they have concerns.
- Perform move out inspection and timely submit move out report.
- Responsible for achieving the highest possible service standards for residents on a daily basis to ensure consistency, quality, and promote resident confidence and loyalty.
- Responsible for the overall cleanliness of the building at the highest possible level.
- Ensures that all permits, licenses, fees, and/or regulations are up to date and any from governmental agency of jurisdiction are in compliance with the federal, state and local requirements.
- Stay informed with government regulations, trends, and industry standards.
- Create new and keep up to date current SOPs.
- Carry out project management, process improvement, change management when needed.
- Develop task lists, create and update forms, keep systems and workflows up to date.
- Review and approve building invoices associated to repairs, maintenance, supplies and other such related invoices.
- Create and maintain an excellent work environment, centered upon teamwork and respect.
KEY SKILLS AND ATTRIBUTES:
- Mechanical skills
- Analytical Skills
- Organized and Diligent
- Communication Skills (Oral and Written)
- Relationship Building Skills
- Forward-Thinking
- Perceptive
- Honest
- Accountable
- Problem Solving Skills
- Positive Attitude
- Flexible
QUALIFICATIONS:
- 10 years of experience as Resident Manager or similar position.
- Previous supervisory experience:
- Training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- FDNY Supervisory of Building Alarm Systems S95.
- Supervisory of Fuel Oil Storage & Piping P98.
- FDNY Sprinkler and Standpipe License’s S12 & S13.
- Proper refrigeration certifications.
- OSHA certified.
Windsor Property Management Company is an Equal Opportunity Employer.