AVP, Strategic Operations
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Remote,
AVP, Strategic Operations | Windsor Communities - Remote
DESCRIPTION:
The AVP, Strategic Operations is responsible for driving operational excellence, optimizing cross-functional business processes, leading a high-performing operational support team, and executing strategic initiatives that align with organizational goals. This role blends strategy with execution, focusing on optimizing systems, streamlining support and enabling front-line teams to achieve efficiency. The role is best suited for a collaborative leader with sharp analytical skills and a passion for creating scalable support structures and business processes. Models and instills the company’s mission, values, and leadership traits in all associates.
The AVP, Strategic Operations will embrace our company values of accountability, inclusiveness, energizing and courageousness.
RESPONSBILITIES:
Program Management:
- Lead various operational programs, ensuring they are well-defined, well-executed, and contribute to the organization's goals.
- Guide adoption of new processes and program management practices.
- Develop a solid working relationship between Windsor Operations departments, GID IT, and peers to drive continuous improvement and coordination between departments.
- Foster cross-functional collaboration and strategic project planning.
- Participates in the production of RFPs or RFIs where necessary.
- Direct and support the work of the business analysts.
- Direct diverse project teams and manage associated risks and mitigations.
- Provides peer review for Program Managers, Product Managers, and business unit leaders to assess and vet new processes, tools, and capabilities.
- Participates in vendor relationships to understand vendor roadmaps, development opportunities, and support.
- Explore and implement innovative technologies and practices to optimize operational processes and stay ahead of industry trends.
- Ensure that operations programs comply with relevant industry regulations, standards, and best practices.
- Maintain the configuration of the complete system or selected modules of Yardi, Funnel or others as identified.
Operational Support:
- Lead and manage the Operational Support Team responsible for providing process and product support services within Windsor Operations.
- Develop training protocols, SOPs, and documentation to ensure consistent and high-quality support delivery.
- Implement service-level standards and tracking mechanisms to measure team performance and responsiveness.
- Collaborates on options, solutions, and recommendations across business units by leveraging and applying best practices and successes.
- Optimize internal workflows and introduce process automation and outsourcing opportunities to reduce manual tasks and improve turnaround times.
- Support team members and foster a culture of continuous improvement.
- Champion knowledge-sharing initiatives across the organization to empower field teams with timely insights and resources.
- Monitor the performance of ongoing programs, analyzing key performance indicators (KPIs) to assess effectiveness and efficiency.
- Leverages SME experience, applying advanced knowledge of the unique challenges and obstacles that impact business unit partners’ ability to deliver, by assisting business unit leaders with value-add activity.
REQUIREMENTS:
- Four-year college or university program certificate.
- Minimum of 10 years of multifamily operations experience with a proven track record in leadership within the specified field.
- 7+ years leadership experience.
- Over 5 years of experience managing large-scale implementations and working in a systems support role.
- 3+ years of program and project management experience.
- Advanced problem-solving abilities to assist business owners in standardizing forecasting, estimating, reporting, financial tools, and measurement methods.
- Demonstrated leadership ability to collaborate with colleagues in defining operational programs, establishing KPIs, and supporting the adoption of organizational tools and methodologies.
- Background in management, financial analysis, analytical techniques, risk management, process improvement frameworks, and operational best practices.
- Proficient at building collaborative relationships, with the ability to serve as a credible advisor. Capable of open idea exchange with leadership and peers to address challenges collectively.
- Strong interpersonal skills, including analytical thinking, relationship building, and presentation capabilities.
- Exercises diplomacy, integrity, and practical judgement.
- Experienced in managing complex scenarios that require critical thinking and application of best practices.
- Clear understanding of operations systems, programs, and experience process mapping.
- Frequently leads meetings and presents to Senior Leadership.
COMPENSATION:
- Compensation range is $150,000 - $165,000 annually plus 20% bonus. Our company considers a range of factors including education and experience when determining base compensation.
BENEFITS:
- This position is also eligible for bonus and benefits. For more information, visit: Benefits!
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,”
Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
Windsor Property Management Company is an Equal Opportunity Employer.